Kelchner Cattle Company
Refund & Cancellation Policy
At Kelchner Cattle Company, we take pride in raising premium, grass-fed beef to meet your exact specifications.
Due to the nature of our process-upon-order format, the following cancellation & refund policy applies:
Please take a moment to review our cancellation & refund policy.
Cancellation Policy
- Orders must be canceled within 24 hours of initial deposit to receive a full refund.
- Orders cannot be canceled after 24 hours. After 24 hours cancellations are no longer accepted, and payments are non-refundable.
Order Change Policy:
If you need to adjust your order details, such as cut preferences, changes must be requested no later than 72 hours before the processing date.
We appreciate your understanding and commitment to our sustainable ranching practices. If you have questions or need assistance, please contact us directly.
RETURNS AND REFUNDS
Kelchner Cattle Company does not accept returns or issue refunds for beef that has been delivered. We encourage you to review our cancellation policy if you wish to cancel an order prior to delivery.
QUALITY ASSURANCE
If you encounter any issues with the quality of our beef, we are committed to addressing your concerns promptly. Please contact us at info@kelchnercattle.com immediately. We will assess the situation on a case-by-case basis to determine the appropriate resolution.
REFUND DISCRETION
Refunds, when granted, are at the sole discretion of Kelchner Cattle Company. Our aim is to ensure the highest level of customer satisfaction, and we will work closely with you to find a fair and satisfactory solution to any issues you may encounter.
Please reach out to us with any questions or concerns regarding our refund policy. Your satisfaction is our priority.